TalentCycle

Customer Support Representative

Remote Position • $35-40/hour • Full-time

Position Overview

We are seeking a Customer Support Representative who is passionate about helping customers and delivering outstanding service. In this role, you will be a key point of contact, assisting customers with inquiries, resolving issues efficiently, and ensuring a smooth and positive experience at every touchpoint.

This position is ideal for someone with strong communication skills, a customer-first mindset, and the ability to work independently in a remote environment. You will be supported by clear processes, modern tools, and a collaborative team focused on excellence.

Key Responsibilities

  • Assist customers via chat, email, and/or phone
  • Handle customer questions, concerns, and issues professionally and promptly
  • Provide clear and accurate information about products and services
  • Document customer interactions and maintain detailed records
  • Work closely with internal teams to improve customer satisfaction

Qualifications

  • Fluent spoken and written English (USA level)
  • Strong communication and problem-solving skills
  • Professional, friendly, and empathetic approach
  • Ability to manage time effectively and work independently
  • Previous customer support experience is a plus, but not required

What We Offer

  • Hourly pay: $35–40 per hour
  • 100% remote position — work from anywhere
  • Flexible scheduling options
  • Paid training and onboarding
  • Ongoing support and career development opportunities
  • Paid time off and holidays
  • Supportive, international team environment
  • Stable workload with clear expectations and processes

Apply for This Position

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